Terms & Conditions

Last updated: September 2026

Course Bookings

All course places are booked and confirmed on payment in full at the time of booking, unless otherwise agreed in writing. By completing a booking, you confirm that you have read, understood, and agree to these Terms & Conditions.

Cancellations & Refunds

Course bookings are non-refundable. This applies to all cancellations, regardless of the reason, including a change of mind.

Transferring Your Booking

While course bookings cannot be refunded, we understand that plans can change, so we offer the following transfer option:

• You may transfer your booking to another available course date.
• Only one transfer is permitted per booking.
• The transfer must be requested and used within 12 months of the original booking date.
• Transfer requests must be made by contacting us directly ahead of your original course date; availability on your requested new date cannot be guaranteed.
• Bookings not transferred within the 12-month window will be treated as forfeited, and no refund or further transfer will be available.

Non-Attendance

If you do not attend your course on the booked date without requesting a transfer in advance, your booking will be treated as forfeited and no refund will be issued.

Treatment Bookings & Cancellations

For individual treatment appointments (as opposed to courses), we require a minimum of 24–48 hours’ notice for any cancellation or rescheduling. Cancellations made within this window may be liable for the full cost of the treatment booked, at the discretion of your treatment technician.

Failure to attend a booked appointment without prior notice will also result in liability for the full cost of the treatment, at the discretion of your treatment technician.

Patch Testing

Patch testing is required for all tinting and other processing services. It is the client’s responsibility to attend a patch test at least 24–48 hours before the treatment appointment. Appointments requiring a patch test may be declined or rescheduled if a valid patch test has not been carried out within this timeframe.

Changes Made By Us

On rare occasions we may need to reschedule or cancel a course date due to circumstances beyond our control. If this happens, we will offer you the earliest available alternative date at no additional cost, or a full refund if no suitable alternative can be arranged.

Contact

If you have any questions about these terms, or need to request a transfer, please get in touch via our Contact page.